We believe in great customer service, so if you are not entirely satisfied with your purchase, we’re here to help.

Order Delivery

Orders placed via the website are dispatched next working day and we endeavour to deliver within 48 hours. Where an item is out of stock and placed as a back order, where possible we will provide you with an expected delivery date and contact you once the item is ready for dispatch.

Please be aware that public holidays may delay your delivery. 


If you have received the wrong item or the item you received is faulty, you have 14 calendar days to return an item from the date you received it. To be eligible for the refund, your item should be returned to us unused and in the same condition you received it, in its original packaging.

Your item needs to have the receipt or proof of purchase.

Please contact us at info@9makeup.com for further information and to arrange your return.


Once we’ve received your item, we will email you to confirm that the return has been received. We will then review the item against your feedback and our team will confirm the next steps to you.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.


Items will be delivered to your chosen destination by courier. The cost of your order is payable on delivery which will be displayed to you at checkout. Where you have requested that your order is shipped to you, any delivery costs will be displayed at checkout. By confirming your order, you agree to the total cost of your purchases. If you would like to query any costs associated with your order, please contact us prior to placing. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us at info@9makeup.com.


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