Makeup Returns

If you have received the wrong item or the item you received is faulty, you have 14 calendar days to return an item from the date you received it. To be eligible for the refund, your item should be returned to us unused and in the same condition you received it, in its original packaging.

Your item needs to have the receipt or proof of purchase.

Please contact us at info@9makeup.com for further information and to arrange your return.

Refunds

Once we’ve received your item, we will email you to confirm that the return has been received. We will then review the item against your feedback and our team will confirm the next steps to you.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

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